Cant select images/uploads on site

Jorge Mercado

• October 07, 2024 18:42
• Edited

When Image is selected nor the bottom or the properties are showing.  
same for uploading.

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  KC George

  • October 08, 2024 09:02

  Hi Jorge,

  Kindly try these troubleshooting steps

  • Switch your theme from Generate Press to Blocksy or Astra and check if that makes a difference
  • Deactivate "Envato Elements" plugin and check if you are able to select images from the Media Library.
  • If you are hosting with WP Engine and have enabled their CDN, kindly disable it temporarily and check if it helps to upload images

  If none of the above helps, we will take a look at your WordPress Dashboard to troubleshoot this issue.

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  Jorge Mercado

  • October 08, 2024 13:00

  All sigested options were made.  no changes.  I even revert to previus versions of wordpress.  same results.

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  Ariel H.

  • October 08, 2024 15:20

  Hi Jorge,

  Thank you for the update.

  Please provide us with temporary access to your WP Admin page so we can look into this issue. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21837764844690
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Jorge Mercado

  • October 09, 2024 06:20

  Thanks.
  Sent.

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  Ariel H.

  • October 09, 2024 11:44

  Hi Jorge,

  Thank you for your cooperation. The issue appears to be caused by the 'Flying Scripts' plugin. When disabled, the issue no longer occurs.

  

  Please also report this issue to the developers of this plugin so they can be aware of this issue and possibly offer a solution. Otherwise, you might consider looking for a similar alternative plugin.

  Best regards,
  Ariel H.

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