Unable to access Edit with Brizy page

Neil Takemoto

• September 24, 2024 15:39

• The page loads but I can't access the Edit with Brizy page
• I get an endless looping of the red, white, blue lines in a circle when I select 'Edit with Brizy'
• I have Theme Twenty Twenty-One theme installed (works with my other sites)
• I have Brizy 2.5.8 and Brizy Pro 2.5.4 plugins installed
• I don't have WordFence
• This is a brand new site so it was never working
• I get the same error when trying any other Brizy starter template

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• 

  Ariel H.

  • September 24, 2024 15:57

  Hi Neil,

  Thank you for reaching out to us.

  Could you kindly give us temporary access to your WP Admin? This will allow us to further investigate the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21572695921682
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Neil Takemoto

  • September 24, 2024 17:21

  Thanks Ariel, the issue resolved itself with time. I emptied the cache repeatedly, reinstalled the plugins, and reinstalled the starter theme and it eventually worked.

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  Neil Takemoto

  • January 29, 2025 19:20

  Hi Ariel, I'm having the same issue again.
  
  
  The 'Edit with Brizy' option does not show up on the WordPress Pages menu for the home page, which is 'Front Page'. The content is completely mangled. It was working fine for months until just now. I didn't make any changes I'm aware of other than setting DNS records for email.

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  Neil Takemoto

  • January 29, 2025 19:25

  The issue resolved itself again, I have no idea why. I cleared caches, and removed test DNS records, but that's about it.

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