Menu not working

Thomas Bonde

• September 24, 2024 09:35

Hi,

I have an issue with the menu on susam.dk

On desktop, the sticky function wont work and on mobile the hamburgermenu wont work at all.

I'm using Blocksy theme.

Hope you can help :)

Thomas

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  Ariel H.

  • September 24, 2024 11:48

  Hi Thomas,

  Thank you for reaching out to us.

  Could you kindly verify if you can replicate the issue when all other plugins, except for Brizy and Brizy Pro, are disabled? It's possible that this issue is coming from a conflict with another plugin. Also, try switching to another theme and see if this makes any difference.

  If the issue continues, please provide us with temporary access to your WP Admin credentials so we can take a closer look into this issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21562626681490
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Timo J.

  • September 25, 2024 12:01
  • Edited

  Actually i have the same problem after the latest Brizy-Update.

  Are there any new information?

   

  Info: Zakra Theme is installed
  But there is no difference compared to other themes. The hamburger menu also does not work when I switch to the Twenty Twenty-Four theme.

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  Ariel H.

  • September 25, 2024 12:11

  Hi Timo,

  Thank you for reaching out to us.

  Could you please also follow the procedure mentioned above to send your website's credentials so we can further investigate the issue?

  I am looking forward to your response.

  Kind regards,
  Ariel H.

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  Ariel H.

  • September 26, 2024 08:53

  Hi Thomas,

  Thanks for your cooperation.

  It looks like this issue might be a bug in the recent update. I've let our developers know about it so they can take a look. I'll get back to you as soon as I have an update.

  Best,
  Ariel H.

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  Ariel H.

  • September 27, 2024 09:25

  Hi Thomas and Timo,

  We appreciate your cooperation on this issue. We've reported it to our senior support team for further investigation and will update you as soon as we have more information. We apologize for the inconvenience.

  In the meantime, you might try rolling back to previous versions of Brizy to see if that resolves the issue. Please make sure to take a full backup of your website first, then download the following versions:

  - Brizy 2.5.2: https://jmp.sh/2bXHLvAZ
  - Brizy Pro 2.5.1: https://jmp.sh/s29vW87t

  To roll back, follow these steps:

  1. Deactivate and delete Brizy Pro.
  2. Deactivate and delete Brizy.
  3. In your WordPress Dashboard, go to Plugins → Add New → Upload Plugin, and upload Brizy 2.5.2.
  4. Repeat the same for Brizy Pro 2.5.1.

  If the menu element doesn’t work, make a minor change to the global header (e.g., increase padding by 1 pixel), then reverse the change and update your project.

  Best regards,  
  Ariel H.

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