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6 comments

Date Votes
  • Ariel H.

    Hi Nick,

    We're sorry to hear you're experiencing this issue with Brizy.

    It seems to be related to caching. Upon checking, we noticed that you're using LiteSpeed Cache and QUIC.cloud CDN for this website.

    Please try purging both the cache and the CDN by following the steps in this link:
    https://support.hostinger.com/en/articles/6973388-how-to-clear-the-litespeed-cache

    Give it a try and let me know how it goes.

    Best regards,  
    Ariel H.

    0
  • Nick France

    No change, I even deactivated the plugin.

    0
  • Ariel H.

    Hi Nick,

    Thank you for the update.

    Could you kindly give us temporary access to your WP Admin? This will allow us to further investigate the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io.

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/21551670206994
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your site as a precaution.

    Best regards,
    Ariel H.

    0
  • Ariel H.

    Hi Nick,

    Thank you for your cooperation. This issue was fixed by temporarily adding 1-pixel padding to the global header, updating the page, and then reverting the changes - https://youtu.be/XumNVICtLvk

    If you have any further questions, please let us know.

    Best regards,
    Ariel H.

    0
  • Nick France

    Hi Ariel, I appreciate your help. I understand what you did. This is a similar fix to a previous update by Brizy, where we needed to make an edit and then revert. My question is, did an update cause this issue? If not an update, was it something I did or added, like a plugin or something?

    Thank you,
    Nick 

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  • Ariel H.

    Hi Nick,

    Thank you for the update.

    You're right, some websites will need to perform the previously suggested fix, while others may not. This often depends on the specific setup of each site, such as the plugins or server configuration, so it can vary on a case-by-case basis. In particular, caching plugins (like WP Super Cache, W3 Total Cache, etc.) can sometimes prevent changes from being applied immediately. Making the necessary adjustments and clearing the cache should force a refresh, which will likely resolve the issue.

    Best regards,  
    Ariel H.

    0

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