Error 403 "No permission"

Jacob De Mol Van Otterloo

• September 17, 2024 14:50

Since the latest Brizy update for WordPress, my website has become completely inaccessible. Every time I try to log in or view the site, I am met with a 403 error: Access Forbidden. This issue is incredibly frustrating, as I am unable to make any changes or update my content.

I've tried accessing the site through different browsers, clearing my cache, and even adjusting my security settings, but nothing seems to resolve the issue. It’s clear that the error is directly tied to the recent Brizy update.

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  Ariel H.

  • September 17, 2024 15:36

  Hi Jacob,

  Sorry to hear you're having issues with Brizy.

  If you have access to WP Admin, can you please try isolating the issue by disabling all other plugins except for Brizy and Brizy Pro to check if there's a conflict. Also, try using another theme to see if that helps.

  Otherwise, could you kindly give us temporary access to your WP Admin? This will allow us to further investigate the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21426786601746
  WordPress Admin URL:
  Username:
  Password:

  We also need temporary access to FTP/cPanel
  FTP/cPanel host address:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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