No Image Upload / Contact Form Broken

Chris Gomez

• September 17, 2024 14:17

Hey guys, after the latest update:

- Contact form does not send emails. 

- Images not displaying / no possibility of uploading them again. 

- Hamburger menu unresponsive. 

This is my website - https://www.techniq.gi/

Happy to provide login details - I need this fixed quickly as we're in the middle of an ad campaign directing users to our site.

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  Chris Gomez

  • September 17, 2024 14:19

  Okay, contact form issue solved by updating the form, the rest of the issues remain

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  Chris Gomez

  • September 17, 2024 14:21

  Its much worse now and showing a critical error...

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  Ariel H.

  • September 17, 2024 14:31

  Hi Chris,

  Sorry to hear you're having issues with Brizy. By any chance are you using Astra Pro? 

  Could you kindly give us temporary access to your WP Admin? This will allow us to further investigate the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21425975607442
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Chris Gomez

  • September 17, 2024 14:36

  Hi Ariel,

  I am using Blocksy as theme. 

  I will provide the details via email now.

  Thanks 

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  Ariel H.

  • September 17, 2024 15:33

  Hi Chris,

  Thank you for providing access to your site. We’re currently looking into the issue and will get back to you as soon as we have any updates. Sorry for the inconvenience.

  Best regards,  
  Ariel H.

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  Chris Gomez

  • September 18, 2024 11:06

  Thanks Ariel, is there any update on this? My website continues to show a critical error message in the middle of an ad campaign which we have just had to stop

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  Ariel H.

  • September 18, 2024 12:54

  Hi Chris,

  Thank you for the update.

  It may take us some additional time to address this issue. If this is urgent, please use the following link to download older versions: https://tinyurl.com/Brizy-Older-Versions

  Best regards,
  Ariel H.

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  Chris Gomez

  • September 18, 2024 12:56

  Hi Ariel, thanks for letting me know. Just to confirm, I should deactivate and delete both Brizy and Brizy Pro and then re-add the plugins? 

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  Ariel H.

  • September 18, 2024 13:04

  Hi Chris, 

  That's correct. Deactivating and deleting both Brizy and Brizy Pro, then re-adding them, is the best way to ensure a clean installation.

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  Ariel H.

  • September 18, 2024 13:26

  Hi Chris,

  Could you please try the new updates and see if they work?

  

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  Chris Gomez

  • September 19, 2024 07:23

  Hey Ariel, this seems to have fixed it. 

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  Chris Gomez

  • September 19, 2024 07:23

  Thank you for all the help

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