Image

Kristjan Bozic

• September 17, 2024 13:52

Now that I have updated Brizy (2.5.5) and Brizy Pro (2.5.2), I can't add images anymore. Is this a bug? Two days ago, before update work OK.

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  Ariel H.

  • September 17, 2024 14:49

  Hi Kristjan,

  Sorry to hear you're having issues with Brizy.

  Can you please try isolating the issue by disabling all other plugins except for Brizy and Brizy Pro to check if there's a conflict. Also, try using another theme to see if that helps.

  If the issue persists, could you kindly give us temporary access to your WP Admin? This will allow us to further investigate the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21425173329170
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ashley Hayden

  • September 17, 2024 19:00

  I am having the same issue. I can't add new images but the images already in the media library no longer load either. I get a "Failed  Upload" error even when the photo is already uploaded and in the media library. I've tried deactivating plugins and changing themes. Is there anything else I can try? 

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  Vitalii Soldatenko

  • September 17, 2024 21:05

  The same here. After the last update, the font style was not supported after editing, and pictures could not be placed on the pages, including as a background. If you add a new link to the menu, it will not update until you edit the header to make any changes.

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  Ariel H.

  • September 18, 2024 08:49

  Hi Kristjan,

  Thank you for your cooperation. Unfortunately, the site is currently unreachable.

  

  However, we recently released an update to address this issue. Please update Brizy and let me know how it goes.

  

  Best regards,
  Ariel H.

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  Ariel H.

  • September 18, 2024 08:50

  Hi Ashley,

  We apologize for the inconvenience. Please update Brizy to the latest version.

  

  Best regards,
  Ariel H.

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