2.5.5 Image issue

Lorenzo Muro

• September 17, 2024 13:41

Hello

last update bugged the upload of images inside the editor, blocking the upload (tested in 2 sites on different servers with no other plugins and default theme ecc ecc) 

Is unbelievable that year after year it's always a Russian Roulette update Brizy, very upset :(

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  Ariel H.

  • September 17, 2024 14:47

  Hi Lorenzo,

  Sorry to hear you're having issues with Brizy.

  Can you please try isolating the issue by disabling all other plugins except for Brizy and Brizy Pro to check if there's a conflict? Also, try using another theme to see if that helps.

  If the issue persists, could you kindly give us temporary access to your WP Admin? This will allow us to further investigate the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21424885992082
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Vonne Andring

  • September 17, 2024 23:02

  Agree with Ariel. Having the same problem -- and it seems there's always a problem. Never know what my sites are going to look like.

  Will send Wordpress login. 

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  Lorenzo Muro

  • September 18, 2024 07:42

  Hi Ariel,

  as i said there is no conflict with themes or plugin because the website is a new one with only brizy, brizy pro licensed and a default WP theme, no other plugins (not my first ride here too). Same problem with another website, different hosting.

  Can't add you as admin in company projects sorry, simply downgraded to the previous version and everything is fine again. I'll be waiting you will post another update, wrote this post to highlight the problem. (as always)

  Bests

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  Basharat Reyaz

  • September 18, 2024 09:47
  • Edited

  Hello Muro

  I am Basharat from the Brizy support team.

  Thank you for contacting us.

  We sincerely apologize for the inconvenience you experienced. A hotfix has been released, and we kindly ask you to log in to your website and update the Brizy free plugin, which should resolve the issue.

  Should you have any further questions, please feel free to reach out. 

  Best regards, Basharat  
  Brizy support team.

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