Problem saving update "Site need to refresh" but it does not happen + global blocks don't show

Odd Glodeck

• September 03, 2024 07:42

Hi, when I try to save my site I get an error message. (See below). It asks me to refresh but int don't happen. 

The red and white text says: "Could not publish or save page"

The other text says: "This site needs an update. You probably have updated this site (or another site) in another tab or browser." And the button says update. When clicking the button the page refreshes but the problem remains.  

And the site don't show global blocks. They show in the back-end but not on the published site. 

I have the lates Brizy and Brizy pro, the host upgraded the PHP to 8.3 with no effekt. They said the saw a lot of errors from Brizy. 

Cheers and thanks for the help. 

/Odd

 

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  Ariel H.

  • September 03, 2024 08:46

  Hi Odd,

  Thank you for contacting us.

  We have found that this issue is prevalent among users who have WordFence installed.

  To resolve the issue, please set WordFence to Learning mode by following the steps below:

  A. In the WordFence plugin settings, navigate to Firewall;
  B. Enable Learning Mode and set it to automatically switch back to "Enabled Protecting" in 2 days; this will allow WordFence to learn the actions from the Brizy editor.
  C. Save your WordFence changes.

  

  By following these steps, you can save or update your Brizy pages.

  If you do not have WordFence, please also check if you have access in your Hosting panel to disable Firewall/ModSecurity, as this may help resolve the issue.

  If the issue continues, could you kindly provide us temporary access to your WP Admin details so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21127746659730
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Jasmin Steenken

  • September 03, 2024 14:32

  Hello,

  we had the same problem and we have WordFence installed. Temporarily enabling the "Learning Mode" in WordFence solved the problem. 

   

  Thank you!

  Cheers,

  Bernd

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