can't acces any Blocs

Gerald O

• August 28, 2024 15:01

Hi,

1. I can't acces any blocs, on severals web sites

Any sugesstions ?

Thanx in advance
Gérald

0

• 

  Ariel H.

  • August 28, 2024 15:44

  Hi Gerald,

  Thank you for contacting us.

  Could you please check if you can replicate the issue after disabling all plugins except for Brizy and Brizy Pro? There might be a conflict with another plugin causing this issue. Also, ensure that your PHP version is updated to PHP 8.0 or higher.

  Additionally, kindly request your hosting provider to update the following on your server:
  - upload_max_size: 64M
  - post_max_size: 128M
  - max_execution_time: 600
  - memory_limit: 512M

  If you have access to cPanel, you can follow the steps in this guide https://www.hostinger.com/tutorials/php-maximum-upload-size to update these settings on your own.

  Please try these steps and let me know the outcome.

  Best regards,
  Ariel H.

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• 

  Gerald O

  • September 20, 2024 15:32
  • Edited

  Hi,
  there you go
  My actual config,
  Any others suggestions ?
  Thanx in advance
  Gerald
  
  
  

  0
• 

  Ariel H.

  • September 23, 2024 08:58

  Hi Gerald,

  Could you please provide us temporary access to your WP Admin? We kindly request you to add us as an Admin user and send the following details to communitysupport@brizy.io:

  - Community Support https://support.brizy.io/hc/en-us/community/posts/21022981602322
  - Admin User:
  - Password:
  - Also include the URL of your contact form.

  As a precaution, please make a full backup of your website.

  Best regards,
  Ariel H.

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• 

  Gerald O

  • October 03, 2024 13:52

  Hi; just want to make sure you've  received my email
  
  Cheers,
  
  Gerald

  0
• 

  Ariel H.

  • October 04, 2024 03:57

  Hi Gerald,

  Thank you for your response!

  It looks like we haven't received your website credentials yet. Could you kindly resend them, following the instructions provided in our previous email?

  Best regards,  
  Ariel H.

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• 

  Gerald O

  • October 05, 2024 23:18
  • Edited

  Hi,
  I sent this email 4 times with differents email adresses on .com and .fr with subject :
  Community Support https://support.brizy.io/hc/en-us/community/posts/21022981602322
  
  I suspect a dysfonctionlal fr emal adresses
  Would you please inform me with one of my emails you recieved ?
  
  Thanx in advance
  
  Gerald

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• 

  Ariel H.

  • October 07, 2024 08:45

  Hi Gerald,

  Thank you for your cooperation.

  We tried to replicate the issue you reported; however, we can't reproduce it from our end, as demonstrated in these following screenshots.

  

  

  Could you please try clearing your browser cache or try using another browser and see if this helps resolve the issue?

  Best regards,
  Ariel H.

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