Contact form is no longer sent

Silke Kargut

• August 22, 2024 07:26

Hi there,

I have a new problem with an already existing Brizy website. The form is no longer sent, neither via SMTP nor directly via WordPress. Nothing has been changed on the site itself, the error came completely unexpectedly. The plugins are all up to date. The sending was set via SMTP, but I have now also tested sending via WordPress. Both options no longer work.
I have also set up a new contact form as a test, and here too the error “Email was not sent” occurs.
Can you help me find out what the problem could be? The website in question is: https://conlean.ch/kontakt/

Thank you and best regards,
Silke

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  Ariel H.

  • August 22, 2024 10:24

  Hi Silke,

  Thank you for contacting us.

  Could you please try duplicating the form and reconfiguring it? This might help resolve the issue.

  If the issue persists, we will need to inspect it from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20900927327890
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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