Global Blocks have disappear.

Anne-Sophie Le Berre Doudet

• August 19, 2024 15:13

Hello, Since the last Brizzy update, Global Blocks have disappears of my website and my footer is gone on every page. 

Do you know when the problem will be fix ? 

1

• 

  Ariel H.

  • August 19, 2024 15:44

  Hi Anne-Sophie,

  Thank you for contacting us.

  To address the issue, try making minor adjustments to the global header and footer, like adding a period or extra padding. Save your changes and update the page. Then, revert your changes and update the page once more. Preview the site to see if this resolves the issue.

  If the issue continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20846324742546
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Roy Cuevas

  • August 19, 2024 17:58
  • Edited

  This Issue is happening not with this user only -- It happened with EVERY SINGLE ONE of my websites as well. I have an agency and all my sites/clients have GLOBAL sections gone
  
  I can't go edit every single one of my client's header and footers so they show up again!

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  Anne-Sophie Le Berre Doudet

  • August 20, 2024 10:09

  It's done, i've sent you an email !

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  Ariel H.

  • August 20, 2024 11:06

  Hi Pierre,

  Thank you for the update.

  We encountered an internal server error message while troubleshooting your site. This occurred after inspecting the pages with all other third-party plugins disabled. Upon reactivating them, we lost access to your site.

  Please also provide us with temporary access to FTP or the hosting panel so we can conduct further investigation into the issue.

  Best regards,
  Ariel H.

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• 

  Ariel H.

  • August 20, 2024 11:29

  Hi Roy,

  Thank you for contacting us.

  We apologize for the inconvenience; unfortunately, we don't have a quick solution to this issue. In the meantime, please try making minor changes to the global header and footer, such as adding some padding, and saving your changes. This approach has resolved similar issues in some websites where I have encountered similar problems.

  Best regards,
  Ariel H.

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  Anne-Sophie Le Berre Doudet

  • August 20, 2024 12:16

  Hi Ariel, 
  
  I'm waiting for the site owner answer to your demand
  
  Best regards

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  Ariel H.

  • August 21, 2024 08:21

  Hi Pierre,

  I am following up on the issue you recently reported. It seems that you have already restored the site. I was waiting for you to provide the FTP credentials, but it looks like you have managed to resolve the issue independently.

  If you have any further questions, please feel free to reach out to us.

  Best regards,
  Ariel H.

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