trigger popup only once - not working

Gabor Bolla

• August 18, 2024 08:22

On page lakoauto4you.hu the popup appears every time after refresh navigation even if Trigger Popup Only Once is set.  The latest versions of brizy and brizy pro are installed. I have cleared the cache, refreshed the header, the footer and the popup also.

0

• 

  Ariel H.

  • August 19, 2024 10:18

  Hi Gabor,

  Thank you for contacting us.

  The popup seems to be functioning correctly on my end. This is demonstrated on this screencast: https://youtu.be/oJyFRRAGNAM

  Please try clearing your browser cache or using an alternative browser to test your site.

  Best regards,
  Ariel H.

  0
• 

  Gabor Bolla

  • August 19, 2024 12:03

  Hi Ariel H.

  The popup comes after 20 seconds.  After I close it, and navigate to another page it will come up again.

  Kind regards,

  Gabor

  0
• 

  Ariel H.

  • August 19, 2024 12:28

  Hi Gabor,

  Thank you for the update.

  I tried it again, this time using Firefox, unfortunately I am unable to replicate the issue as demonstrated on this screencast: https://youtu.be/4R9YoCySAiQ

  The problem you are experiencing might be connected to hard caching in your browser. I recommend clearing your browser cache or testing your website from a different computer.

  Please give this a try and inform me of the outcome.

  Best regards,
  Ariel H.

  0
• 

  Gabor Bolla

  • August 19, 2024 13:08

  Hi

  Please wait 21 seconds, and after the popup will appear.  If you navigate to another page within 21 seconds, the timer reset. But if you wait another 21 seconds on the new page the popup will appear again. This is annoying for the visitors. 

  I think the popup was worked (before V2.5) as you try to present to me,  but now everytime comes up after X seconds.  

  Sorry for my english, I hope you understand my description.

   

  0
• 

  Ariel H.

  • August 19, 2024 13:39

  Hi Gabor,

  Thank you for the update.

  We would like to examine the issue from your WP Admin page. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20819776229906
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

  0
• 

  Ariel H.

  • August 19, 2024 14:56

  Hi Gabor,

  Thank you for your cooperation. Unfortunately, this issue is still ongoing, and it may take some time to address. I have heard that there is an upcoming update to resolve this issue; however, we do not have an exact date for the rollout yet.

  I will contact you as soon as I have any new information.

  Apologies for the inconvenience.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.