Editor stuck on loading screen, but only one one site

Sarah Hutter

• August 05, 2024 11:59

Hey Brizy -Team,

i have a problem with the wordpress plugin.

When i am in the Backend, and want to edit my website, the page "home/start" is stuck every time. I click on "edit with brizy" and a new page opens, but never loads.

Just an endless time on the loading screen. (see picture) 

Other pages of my website load instantly, and i can edit the content.

I have tried to delete brizy and install the newest version again. Did not work.

Generated myself also a new licence for brizy pro, did also not work.

Also updated the Website Theme. And tried incognito and a diffrent browser.

Would be very thankful for your help.

Greetings Sarah

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• 

  Ariel H.

  • August 05, 2024 16:06

  Hi Sarah,

  Thank you for getting in touch with us.

  Could you please confirm if you can replicate the same issue with all other plugins disabled, aside from Brizy and Brizy Pro? Does the issue occur on all pages or only on specific pages? 

  If the issue continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20571578554130
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Sarah Hutter

  • August 06, 2024 10:48

  Hey Ariel,

  it worked! A plugin for Google Reviews caused the website to get stuck on the loading screen.
  Thank you very much for your quick help!

  Problem solved :)

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