Popup set to display only once, displays every page refresh or navigation
On page rbt-technologies.si the popup appears every time after refresh navigation even if Trigger Popup Only Once is set.
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Hi Gaspar,
Thank you for reaching out to us.
Could you please confirm if this issue is due to the recent update? Was it functioning properly before?
In the meantime, please update both Brizy and Brizy Pro to the latest versions. After updating, clear all caches / purge all cache and check if this resolves the issue.
Additionally, consider clearing your browser cache or trying a different browser to verify the issue.
Kind regards,
Ariel H.0 -
Hi! I have noticed this when menus broke - when updating to 2.5.0.
Now it is the latest version - 2.5.2 and 2.5.
I have tried all of your recommendations with browsers and still same
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Hi Gasper,
Please follow these four steps to resolve the problem with your global header and footer.
- Open Your Project: Open the project in the Brizy Editor
- Make a minor change to the header: Navigate to any page within your project, make a small edit to the header (such as modifying the padding by one pixel), and then revert the change.
- Make a minor change to the footer: Make a small edit to the footer (such as modifying the padding by one pixel), and then revert the change.
- Save the Project: Save your work by clicking on the 'Update' button at the bottom right corner.
Check now to see if the frontend displays the header and footer correctly
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Done that and still popup appears.
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Hi Gasper,
This is due to a bug with most recent Brizy versions. We have developed a fix for this issue already and hope to release it as part of a future Brizy update.
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I have the same issue. (lakoauto4you.hu)
I have the latest brizy & brizy pro, and done all the uppon tricks, but the popup appears every time
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Hi K C George!
I have the same issue in Brizy Cloud Pro!
Every time refresh the browser popup appearing...0 -
Hi Gabor, I replied to you on this support thread:
https://support.brizy.io/hc/en-us/community/posts/208197762299060 -
Hi Ioannis,
Thank you for contacting us.
Could you please provide us the URL of your site so we can inspect it?
Best regards,
Ariel H.0 -
Hi Ioannis,
Thank you for your cooperation. Unfortunately, this issue is still ongoing, and it may take some time to fix it. I heard that there is an update to address this issue; however, we do not have an exact date for the rollout yet.
I apologize for any inconvenience this may have caused.
Warm regards,
Ariel H.0 -
Thanks Ariel! You mean an update for Brizy Cloud Pro or Brizy Pro WP? Cause I am interesting for the Cloud version...
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Hi Ioannis,
Thank you for the update. Unfortunately, this issue is also present in Brizy Cloud.
Sorry for the inconvenience. We will keep you informed through this support thread as soon as we hear an update.
Best regards,
Ariel H.0 -
Ok Thanks Ariel!
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Hi! Any news about the popup issue?
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Hi Ioannis,,
Unfortunately, this issue is currently in progress and may take us some more time. I will contact you once I have any new updates.
Sorry for the inconvenience.
Best regards,
Ariel H.0 -
Hi again!
Any news about the popup issue?
It is up to 3 months we have been waiting for the solution of the problem....0 -
Hi Ioannis,
I apologize for the slow progress we've made on this issue. We have an update, but it's currently in beta testing, and we don't have a specific release date yet. We apologize for the inconvenience.
If this is urgent, you can roll back to the previous versions. You can download them here: https://tinyurl.com/5x3n9xfw
Best regards,
Ariel H.0 -
Ariel I am interesting more for Brizy Cloud, that's why I am asking what is going on with this cloud platform issue!!!
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Hi Ioannis,
The update with a fix for the popup bug will be released at the same time for Brizy Cloud and Brizy WordPress. We apologize for the delay in releasing a fix for this bug.
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