Product page white screen

Brent Wright

• July 23, 2024 16:40

We manage multiple websites for clients. Every website shows a white screen when trying to open a product page. All products. Is this an internal error that's happening? How do i get resolution?

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  Ariel H.

  • July 24, 2024 01:41

  Hi Brent,

  Thank you for contacting us.

  This is something we need to inspect from your WP Admin page. Could you please provide us with temporary access to one of your sites that is having this issue so we can take a closer look? Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20329187308178
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  If this is due to the latest update and it's urgent that you need your sites fixed, you can revert to these older versions:https://tinyurl.com/4z3cj26y

  Steps to roll back:

  1. Navigate to the Plugins section and uninstall both Brizy and Brizy Pro.
  2. Begin by uploading and activating Brizy.
  3. Proceed to upload and activate Brizy Pro.

  Please try these steps and inform me of the results. Rest assured; we will update you once we have resolved the issue with the recent update.

  Best regards,
  Ariel H.

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