Website Crashing

Omoya Robert

• July 22, 2024 19:58

Hi, 

Firstly, I've updated all plugins (brizy and brizy pro), and disabled unnecessary ones.

Since some days ago, my website has not been working properly. 

Please visit my website: https://mondsafaris.com/

 

Today it crashed

 

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  Ariel H.

  • July 22, 2024 20:14

  Hi Robert,

  Thank you for getting in touch with us.

  We apologize for the inconvenience. We have recently received similar reports. Could you please attempt to revert to these older versions: https://tinyurl.com/4z3cj26y

  Steps to roll back:

  1. Navigate to the Plugins section and uninstall both Brizy and Brizy Pro.
  2. Begin by uploading and activating Brizy.
  3. Proceed to upload Brizy Pro and activate it.

  Please try these steps and inform me of the results. Rest assured; we will update you once we have resolved the issue with the recent update.

  Best regards,
  Ariel H.

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  Omoya Robert

  • July 22, 2024 20:25

  Site is back on but the license key is wrong
  
  i tried to deactivate the old license key and replace with the new one, i get the error helow
  
  cURL error 28: Connection timeout after 10000 ms

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  Ariel H.

  • July 22, 2024 20:34

  Hi Robert,

  Please try to disable all other plugins except for Brizy and Brizy Pro to see if you can activate the license. Additionally, check if you have the option to temporarily disable ModSecurity on your server and see if this resolves the issue. If needed, kindly reach out to your hosting provider for assistance with this error message.

  Here is a helpful resource: [https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/]

  Please give this a try and update me on the outcome.

  Kind regards,
  Ariel H.

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  Omoya Robert

  • July 22, 2024 20:40

  i contacted the host and this what they said

  Hello

  The error is most probably due to blocked IP address in the Outgoing Connections manager of the respective cPanel account. You will have to check which IP is necessary for the license connection of the plugin and enable it via the Outgoing Connections filter of the cPanel account in question.

  You can check the documentation of the plugin in question or contact their support department for more information.
  
  
  

   

  Website is one but not displaying any images

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  Ariel H.

  • July 22, 2024 20:50

  Hi Robert,

  Thank you for keeping in touch.

  This is something we need to inspect from your WP Admin page and cPanel. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20309372390034
  WordPress Admin URL:
  Username:
  Password:

  Make a full backup of your site as a precaution.

  Additionally, it would be helpful if you could provide us with access to cPanel so we can take a closer look into this issue.

  Best regards,
  Ariel H.

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  Omoya Robert

  • July 22, 2024 20:57

  I have Sent the email

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  Omoya Robert

  • July 23, 2024 08:12

  Hello Ariel
  Am still waiting. for your response regarding the email i sent 

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  Omoya Robert

  • July 23, 2024 08:20

  The website has become sooooo slow

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  Ariel H.

  • July 23, 2024 08:29

  Hi Robert,

  Thank you for your cooperation.

  Unfortunately, the cPanel credentials provided did not work. Please check in your cPanel if you have the capability to disable ModSecurity for this website.

  If you do not have this access, please escalate the issue to your hosting provider as they are best equipped to resolve the encountered issue.

  I have arranged a temporary test environment for you to demonstrate that activation is functioning correctly on this server. You can also test activating/deactivating your license here without any issues - https://tinyurl.com/32bj7ket

  Best regards,
  Ariel H.

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  Omoya Robert

  • July 23, 2024 08:37

  i have the set the same password and username for cpanel , please. try again

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  Omoya Robert

  • July 23, 2024 08:49

  Thanks i have fixed the problem

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  Omoya Robert

  • July 23, 2024 08:55

  But unfortunely the website takes long to load

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  Ariel H.

  • July 23, 2024 09:44

  Hi Robert,

  Thank you for the update.

  Please ask your hosting provider to raise the current PHP Memory limit from 256MB to 512MB or higher for best results.
  
  

  Please try this and let me know if this helps.
  
  Best regards,
  Ariel H.

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