All of my websites have lost formatting

Michael Carpenter

• July 23, 2024 00:39
• Edited

I have several websites built with Pro and all of them have lost their formatted. Please advise.

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  Ariel H.

  • July 22, 2024 20:40

  Hi Michael,

  Thank you for getting in touch with us.

  We apologize for the inconvenience. We have recently received similar reports. Could you please try to revert to these older versions: https://tinyurl.com/4z3cj26y

  Steps to roll back:

  1. Navigate to the Plugins section and uninstall both Brizy and Brizy Pro.
  2. Begin by uploading and activating Brizy.
  3. Proceed to upload Brizy Pro and activate it.

  Please try these steps and inform me of the results. Rest assured; we will update you once we have resolved the issue with the recent update.

  Best regards,
  Ariel H.

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  Ariel H.

  • July 23, 2024 08:36

  Hi Michael,

  I am following up on the issue that you have encountered. Were you able to install the older versions of Brizy and Brizy Pro?

  Could you also please provide us temporary access to one the websites you're managing so we can further investigate the issue? Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20306865336082
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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