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2 comments

  • Ariel H.

    Hi Ben,

    Thank you for the update.

    This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/20306504021394
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your site as a precaution.

    In the meantime, could you also please try disabling all other plugins except for Brizy and Brizy Pro to see if the issue persists? If the issue does not occur with other plugins disabled, it is possible that there may be a conflict with one of the third-party plugins installed on your site. Additionally, you can try temporarily switching to another theme to determine if the issue is related to your current theme.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Ben,

    Thank you for your cooperation.

    Unfortunately, we are unable to access your site. Could you also please temporarily disable two-factor authentication on your website?

    Best regards,
    Ariel H.

    0

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