Something went wrong
Hi
I use Brizy wordpress plugin.
When I start the builder, a "Something went wrong" error is displayed and it doesn't work.
Brizy 2.4.45
Brizy pro 2.4.38
Best regareds.
Misa
-
Hi Misa,
Thank you for contacting us.
Could you please confirm if you're able to replicate the issue when all other plugins, except for Brizy and Brizy Pro, are disabled? There's a chance that this issue is occurring due to a conflict with another plugin. Additionally, it would be helpful if you could try switching to a different theme and see if that resolves the issue.
Otherwise, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io
Community Post link: https://support.brizy.io/hc/en-us/community/posts/20132529846802
WordPress Admin URL:
Username:
Password:Please make a full backup of your site as a precaution.
Best regards,
Ariel H.0 -
Hi Misa,
Thank you for your cooperation.
I have received the credentials, but they are not working. Could you please review them and resend them? Also, kindly set the language of the new user account to English.
I am looking forward to your response.
Kind Regards,
Ariel H.0 -
Hi Misa,
Thank you for the update. Unfortunately, the new credentials still don't work - https://youtu.be/8CFrt3z8fUM.
I copied the password exactly as it is, ensuring there are no extra spaces before or after the password.
Please revise the user account credentials and send them again. Alternatively, you can follow the steps in this article to create a Temporary Login link - https://www.wpbeginner.com/plugins/how-to-create-temporary-login-for-wordpress-no-passwords/. Set the link to expire in 72 hours so we will have enough time to inspect your site.
Best regards,
Ariel H.0
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