Can't rearrange blocks

Yuriko Ishikawa

• July 11, 2024 02:00

As shown in the photo, the loading icon remains displayed and I cannot preview the blocks.

 

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  KC George

  • July 11, 2024 07:31

  Hi Yuriko,

  We had this bug in a previous version of Brizy and it was fixed. Can you please confirm if you are using these versions of Brizy and Brizy Pro? If the bug does not resolve after updating to these versions, kindly get back to us. We will take a look at your WordPress Dashboard to troubleshoot this issue  

  

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  Yuriko Ishikawa

  • July 11, 2024 14:36

  Hi George,
  I checked and Brizy and Brizy Pro were the latest versions.

  

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  Ariel H.

  • July 11, 2024 15:00

  Hi Yuriko,

  Thank you for the update.

  It seems you already have the latest versions. Could you try editing in incognito mode or using a different browser to see if that helps?

  If there's no change, please disable all plugins except for Brizy and Brizy Pro to see if you can replicate the issue. If disabling other plugins solves the problem, one of them may be causing the issue.

  Alternatively, you can give us temporary access to your WP admin page for us to investigate further. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/20076181867282
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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