No background

Daniel Thorø Møller

• July 01, 2024 19:29

Hi 

I have no background? when i go to the edit section the background shows, men but when i go back to the publish section there is no?? please help

https://opbygning.innosites.dk/

 

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  Ariel H.

  • July 02, 2024 09:42

  Hi Daniel,

  Thank you for reaching out to us.

  Could you please try setting the background image to "Original" and see if this will help address the issue?

  

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Daniel Thorø Møller

  • July 09, 2024 21:54

  It does not work? what to do then

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  Ariel H.

  • July 10, 2024 08:21

  Hi Daniel,

  Thank you for the update.

  Please remove the images from the media library and re-upload them. It is essential to rename the images before uploading to avoid using cached file names.

  If the issue persists, you can troubleshoot by temporarily deactivating all plugins except for Brizy and Brizy Pro to check for any conflicts. Additionally, consider switching to a different theme.

  If you have already tried these steps without success, kindly provide us with temporary access to your WP Admin details. Adding us as an Admin user to your WordPress Dashboard and sending the following details to communitysupport@brizy.io will assist us in further investigating the issue:

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/19872364475026
  WordPress Admin URL:
  Username:
  Password:

  Please ensure to create a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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