Video Upload Limitations

Johnny Wong

• June 26, 2024 01:34

I would like to know if there are any limitations on video uploads. I tried uploading a video in MP4 format, but it keeps failing after some time, showing the message 'Failed to upload file. Please upload a valid file.'

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  Ariel H.

  • June 26, 2024 08:35

  Hi Johnny,

  Thank you for contacting us.

  Brizy Cloud has a limit of 5MB for custom videos. Unfortunately, it is not intended to support large video files, as it is not designed to function as a streaming platform.
  For more information, please refer to this support thread: 
  https://support.brizy.io/hc/en-us/community/posts/14665038665874-issue-with-video-uploading

  If you have any additional questions, feel free to ask.

  Best regards,
  Ariel H.

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