Cannot edit popups

Brandon K

• June 25, 2024 20:11

500 Internal Server Error

I get this error when trying to edit popups. Been happening over a few days.

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  Ariel H.

  • June 26, 2024 08:05

  Hi Brandon,

  Thank you for contacting us.

  Could you please confirm if you're able to replicate the issue when all other plugins, except for Brizy and Brizy Pro, are disabled? There's a chance that this issue is occurring due to a conflict with another plugin. Additionally, it would be helpful if you could try switching to a different theme and see if that resolves the issue.

  Also, try raising the current PHP Memory limit to 512M or higher and see if this helps fix the issue?
  https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
  
  Please try this and let me know if this helps.

  Best regards,
  Ariel H.

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  Brandon K

  • June 26, 2024 18:34

  I'm using Brizy Cloud.  Are these instructions for Cloud?

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  Ariel H.

  • June 27, 2024 08:46

  Hi Brandon,

  My apologies for the confusion.

  Upon checking, this project was created using the lagacy Brizy Cloud format. To address this issue, this project can be moved to the new format as explained on this support thread: https://support.brizy.io/hc/en-us/community/posts/17555237234962

  Please try this and let me know if you have any further questions.

  Best regards,
  Ariel H.

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