Cannot Access Brizy Wordpress Editor

James Smith

• May 03, 2024 04:45

Hi,

I have a Brizy Pro subscription and it has been running very well. I have logged in to my account to edit my website and the site is responsive, but I cannot "Edit with Brizy" now. When I click on this button it just has a continuously spinning circle.
Please help.

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• 

  Ariel H.

  • May 03, 2024 10:44

  Hi James,

  Thank you for reaching out to us.

  We recently received a similar report, which was resolved by disabling optimization plugins or specific optimization options such as "Defer Non-Essential JavaScript" and "Concatenate JS". Most optimization plugins offer these options that you can disable.

  You can find more information and solutions in the following support threads:

  Optimization Plugins:
  https://support.brizy.io/hc/en-us/community/posts/18695792284434

  Another cause of this issue is due to ModSecurity as described on this support thread.

  ModSecurity Issue:
  https://support.brizy.io/hc/en-us/community/posts/16887441017234

  Please try the solutions suggested in these threads. If the issue persists, we may need to inspect your WP Admin page. To facilitate this, kindly add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/18706104678802
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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