Chinese Mainland cannot load css and js
Chinese Mainland has been unable to load css and js for two months. Why hasn't it been actually handled? Seriously affecting website access
-
Hi,
Thank you for reaching out to us.
Unfortunately, this issue is still ongoing. In the meantime, it might be worth considering options such as using Server Sync or Export to HTML and hosting your website with a provider within your country or with a hosting provider that is not blocked in your country.
https://support.brizy.io/hc/en-us/articles/360027008491-Server-Sync
https://support.brizy.io/hc/en-us/articles/360026945332-Export-HTML
If you have any further questions or concerns, please feel free to let us know.
Best regards,
Ariel H.0 -
Your server synchronization is incorrect, prompting this error: Connection error: Client error: ` POST https://admin.brizy.io/export/check-connection `Resulted in a ` 400 Bad Request ` response: Client error: ` GET https://bf.heiwp.net/cloud/connect `Resulted in a '404 Not Found' response:
0 -
The method of exporting HTML is very inconvenient. Every modification requires re exporting the HTML and uploading it to my server, which is too cumbersome
0 -
Hi,
Thank you for the update and I apologize for the inconvenience.
We've recently made updates to Server Sync. However, we're currently aware that some websites are encountering issues while using it.
Could you please share the name of the project in your account that you're attempting to sync?
Additionally, could you provide us with the FTP credentials for your remote server? This will allow us to assist you in resolving the issue.
Best regards,
Ariel H0 -
Can I directly reply to you with the FTP parameters here
0 -
Hi,
Please send it to communitysupport@brizy.io, in the Subject line of your email, please include this reference number: 18653848057362
0 -
Okay, it has been sent
0 -
Hi,
Thank you for your cooperation. I have checked our email, but we haven't received your message yet. Could you please try sending it again?
Best regards,
Ariel H.0 -
It has been resent, have you received it?
0 -
Hi,
Thank you for your cooperation.
This is to confirm that we have received the FTP credentials. I have already escalated this issue to our senior support team. I will get back to you as soon as I have an update.
Kind regards,
Ariel H.0 -
Hi,
Just a quick follow-up on this issue. Could you please provide the name of the workspace, in case you have multiple projects. This information would speed up resolution.
Best regards,
Ariel H.0 -
0 -
Hi,
Thank you for providing the details. I will follow this up and reach out to you once we've made some progress.
Best regards,
Ariel H.0 -
Hi,
Thank you for waiting.
Kindly request your hosting provider to incorporate the following directives into the Nginx configuration, replacing placeholders with actual values:
server {
server_name example.com www.example.com;
root /var/www/html;
location / {
# try to serve file directly, fallback to index.php
try_files $uri /index.php$is_args$args;
}
location ~ ^/index\.php(/|$) {
# when using PHP-FPM as a unix socket
#fastcgi_pass unix:/var/run/php/php8.3-fpm.sock;
# when PHP-FPM is configured to use TCP
fastcgi_pass 127.0.0.1:9000;
fastcgi_split_path_info ^(.+\.php)(/.*)$;
include fastcgi_params;
fastcgi_read_timeout 180;
fastcgi_param SCRIPT_FILENAME $realpath_root$fastcgi_script_name;
fastcgi_param DOCUMENT_ROOT $realpath_root;
# Prevents URIs that include the front controller. This will 404:
# http://example.com/index.php/some-path
# Remove the internal directive to allow URIs like this
internal;
}
# return 404 for all other development files not matching the front controller
# this prevents access to other development files you don't want to be accessible.
location ~ \.development$ {
return 404;
}
error_log /var/log/nginx/project_error.log;
access_log /var/log/nginx/project_access.log;
}
Please let us know when this is completed.I am looking forward to your response.
Best regards,
Ariel H.0 -
Hi,
I wanted to follow up on this issue. Were you able to contact your hosting provider and have them add the above directives in the NGINX configuration?
I am looking forward to your response.
Best regards,
Ariel H.0 -
I didn't contact the server service provider to handle it because the update is now available. Please take a look when the issue of China's inability to load CSS and JavaScript will be resolved. Thank you
0
Please sign in to leave a comment.
Comments
16 comments