Form down

Luciano Salvatore

• April 24, 2024 11:51

Hi, I have problems with the form on my site https://www.matocs.com/dove-siamo/ and on my client's site https://www.labmec.it/macchine-cnc/ares/ it always gives me an error I send when in reality the form is sent and I also receive emails

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• 

  Ariel H.

  • April 24, 2024 12:51

  Hi Luciano,

  Thank you for contacting us.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/18525168018962
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  In the meantime, could you please try disabling all other plugins except for Brizy and Brizy Pro to see if the issue persists? If the issue does not occur with other plugins disabled, it is possible that there may be a conflict with one of the third-party plugins installed on your site. Additionally, you can try temporarily switching to another theme to determine if the issue is related to your current theme.

  
  Best regards,
  Ariel H.

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