Issues with Accordions and Special Links

Baru Muturi

• April 02, 2024 12:48

I have created a website: po*********bal.org

I have included an accordion on three pages: Consulting Page, Programming Services, Partnerships Page

I have added a switcher on the Reach Out to Us(Contact Us) Page.

After I finished development and deployed the website it was perfect without any issues but then there was a plugin update and now the above don't seem to work. What could be the issue?

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  Ariel H.

  • April 02, 2024 13:15

  Hi Baru,

  Thank you for reaching out to us.

  Have you already attempted to isolate the issue by disabling all other plugins except for Brizy and Brizy Pro? Have you tried using a different theme to see if the issue persists?

  Additionally, do you by any chance have custom code embedded on these pages? If so, could you please try temporarily removing them to see if it helps resolve the issue?

  If you've already done these steps, could you kindly give us temporary access to your WP Admin details? This will allow us to futher check the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/18056935326994
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • April 03, 2024 09:32

  Hi Baru,

  Thank you for your cooperation.

  Upon checking this issue is coming from the Speed Optimizer plugin, disabling "Combine JavaScript Files" has fixed the issue, as demonstrated on this screencast: https://youtu.be/5aHOQNDYl0k

  It's likely that when this option is enabled, it disrupts the order in which the scripts are supposed to run, causing the accordion and switch elements to become unresponsive.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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