Brizy Breaking i need urgent help!!!!!!

Irma Zovak

• March 21, 2024 13:04

Hello, I am a Brizy premium user, since today the menu on my site https://croatiaweddingplanner.com  is broken, also the form is broken a long time ago with an error showing that form has not been submitted (even though i do get it) I need urgent help to resolve these issues! 

Also, one of the reasons I pay for Brizy pro is because I am not in IT and I need as much help as I can get to fix this because I don't have the knowledge to do so. 

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  Ariel H.

  • March 21, 2024 13:16

  Hi Irma,

  Thank you for reaching out to us.

  I've tested the form, and I can confirm that it is not currently working. It's likely that the issue is due to some incorrect configuration. I would be glad to inspect this for you, so we will need temporary access to your WP Admin page.

  To provide us access, please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:

  - Community Post link: https://support.brizy.io/hc/en-us/community/posts/17822377872402
  - WordPress Admin URL:
  - Username:
  - Password:

  Please make a full backup of your site as a precaution.

  In the meantime, regarding the issue with the menu, could you please try clearing your browser cache or using another browser to see if the issue persists?

  Best regards,
  Ariel H.

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  Ariel H.

  • March 25, 2024 09:33

  Hi Irma,

  Thank you for your cooperation.

  Unfortunately, the code has already expired. Could you please reset it and notify me when this has been done in this support thread?

  Best regards,
  Ariel H.

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