In the edited version my site looks fine, but not in the live version

Steven Bollinger

• March 21, 2024 00:15

I'm having issues with the live site not looking at all like the Brizy edited version. Why is this happening?  I am not able to go back to a previous version.  I reloaded the template and all kinds of things went haywire. Is there a way someone can look and see what is going on?

When I reloaded the template I selected to keep my content, but it still added all the pages back in.  HELP Please.  I just upgraded to PRO today for this help. 

www.srbvisionstudios.com. 

Do you have a simple one-page site I can change to?

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  Steven Bollinger

  • March 21, 2024 00:16

  

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  KC George

  • March 21, 2024 06:20

  Hi Steven,

  We are happy to take a look at your project, if you give us access. Kindly mention the Starter Template you were attempting to import. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/17810709687058
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know  in this forum when you send us the email.

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  Steven Bollinger

  • March 21, 2024 08:48

  I sent the information to your email.  I restored the site to a backup that was just before I replaced the template.  Thanks for your help.  

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  KC George

  • March 21, 2024 11:30

  Hi Steven,

  Your global header was the cause behind the issue you were facing. I have recreated a new header at https://srbvisionstudios.com/test/ using the Brizy menu element. 

  Kindly remove the current global header from all pages by deleting the Display Condition  Include - Pages - All.

  

   

  Then set the newly created header as your global header.  

   

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