Brizy won't load

Darren Nicholls

• March 18, 2024 10:55

Hi there,

We've switched over a dev site to live URL and when we try and edit a page it just spins.

In the inspector we see the following error message:

Uncaught DOMException: Document.querySelector: '#projects-recent-work?is-editor-iframe=1710759077&post=162' is not a valid selector
    a https://www.cumbriafep.co.uk/wp-content/plugins/brizy-pro/public/editor-build/153-wp/js/preview.pro.min.js?ver=2.4.36:2
preview.pro.min.js:2
    a https://www.cumbriafep.co.uk/wp-content/plugins/brizy-pro/public/editor-build/153-wp/js/preview.pro.min.js?ver=2.4.36:2

We've done this lots of times with dev sites, so not surew what's going on here.

Thanks,

Darren

0

• 

  Ariel H.

  • March 18, 2024 11:03

  Hi Darren,

  Thank you for contacting us.

  Have you already tried to isolate this issue by disabling all other plugins besides Brizy and Brizy Pro to check if this is coming from a conflict? Did you also try using another theme?

  If you've already done these steps, could you kindly give us temporary access to your WP Admin details? This will allow us to further check the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/17746799979666
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

  0
• 

  Darren Nicholls

  • March 18, 2024 11:08

  Hi Ariel,

  We've sent login details to the email address above.

  Thanks,
  Darren

  0
• 

  Ariel H.

  • March 18, 2024 11:39

  Hi Darren,

  Thank you for your cooperation.

  The issue has been resolved by uninstalling and reinstalling Brizy and Brizy Pro.

  
  If you have installed other plugins alongside them, you may need to reinstall those as well. There might have been a glitch when transferring the files to your development site.

  Best regards,
  Ariel H.

  0
• 

  Darren Nicholls

  • March 18, 2024 11:46

  Hi Ariel,

  Thanks for this. I wonder what happened with this?

  Glad that it's working now and thanks for your help.

  Thanks,
  Darren

  0

Please sign in to leave a comment.