Issue with Sending Email

Ganjar Villanueva

• March 14, 2024 09:43

Hi Brizy,

I'm encountering an issue when attempting to send emails using Brizy SMTP. I've carefully followed all the instructions outlined in the article at:

"https://support.brizy.io/hc/en-us/articles/360043766792-Email-notification-via-SMTP"

However, every time I try to send an email, I receive the message: "Your Email Was Not Sent."

Although I can see the message in Brizy > Leads, unfortunately, it doesn't reach the intended recipient's email address.

I'm using:

• Brizy Pro version 2.4.36
• PHP version 8.1
• Blocksy Theme

Your assistance in resolving this matter would be greatly appreciated.

Thank you.

Best regards, Ganjar

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• 

  Ariel H.

  • March 14, 2024 10:34

  Hi Ganjar,

  Thank you for keeping in touch.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/17670673012882
  WordPress Admin URL:
  Username:
  Password:
  URL of your contact form:

  
  Best regards,
  Ariel H.

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• 

  Ganjar Villanueva

  • March 14, 2024 14:35

  Hi Ariel,

  I sent an email with the details and I have try to clear cache and use it other browser like firefox, edge and chrome but the problem still persists.

  Best Regards,

  GV

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• 

  Ariel H.

  • March 14, 2024 15:36

  Hi Ganjar,

  Thank you for the update.

  Upon checking, it appears that authentication was disabled, which caused the error. However, after enabling this option, the error no longer appears.

  

  
  Best regards,
  Ariel H.

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  Ganjar Villanueva

  • March 15, 2024 02:21

  Hi Ariel,

  It's so weird, I tried activating authentication before, but it didn't work. However, now it seems to be working fine. :)

  Thank you, Ariel, for your support.

  Best Regards,

  GV

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