Page not loading correctly on mobile

Roman Escandon

• March 07, 2024 23:15

Hello,

One of my pages (from a template) is not loading correctly on mobile, but it looks fine in the Brizy Builder. I have attached a photo of how it loads. I tried deleting the header and hero section and replacing them, but it still does the same thing. 

Thanks!

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  Ariel H.

  • March 08, 2024 09:39

  Hi Roman,

  Thank you for reaching out to us.

  The issue appears to be coming from a conflict. To troubleshoot this, could you please try temporarily disabling all other plugins on your website except for Brizy and Brizy Pro and see if this fixes the issue? Additionally, please ensure that your template is using the Brizy Template. 

  

  If this didn't help, could you please provide us temporary access to your WP Admin? We kindly request you to add us as an Admin user and send the following details to communitysupport@brizy.io:

  - Community Support link: https://support.brizy.io/hc/en-us/community/posts/17536369289618
  - Admin User:
  - Password:
  - Also include the URL of your contact form.

  As a precaution, please make a full backup of your website.

  Best regards,
  Ariel H.

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  Roman Escandon

  • March 08, 2024 21:49

  Hi Ariel.

  That seemed to work, many thanks!

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