Brizy Builder loading circle just spinning

John Mackay

• March 03, 2024 16:47

Hi Team Brizy!

I'm experiencing an issue where I can't access the builder. All pages loading in normal Wordpress back end but can't load any of my pages edited in Brizy, the 'loading circle' just spins endlessly.

I've tried deactivating all my other plug-ins and also reset the cache on my browser with no success.

Can anyone help? 

Thanks in advance! :)

0

• 

  Ariel H.

  • March 04, 2024 11:02

  Hi John,

  Thank you for contacting us.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/17432298339986
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

  0
• 

  John Mackay

  • March 04, 2024 11:34

  Hey Ariel,

  Was just about to follow up on my comment. Really strange but I randomly checked Opera Browser, and then it started working fine. Then went back to Brave Browser to check again and the problem had fixed itself!

  Oh well, thanks so much for your help, must have been an issue with the browser or cache!

  Keep up the great work, Brizy just keeps on getting better :)

   

  0

Please sign in to leave a comment.