License expired; have new license key but can't put it in...

Jennifer Rarden

• February 24, 2024 04:07

I have Brizy Pro installed on my Wordpress site, but my license expired. I just paid for a new license, but there's nowhere in the plugin settings for me to put in the new key. How can I do that without uninstalling and reinstalling the plugin, which I'm assuming would wipe out my current settings and setup?

Thank you!

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  K C George

  • February 24, 2024 04:45
  • Edited

  Hi Jennifer,

  In your WordPress Dashboard under Brizy - Settings - License tab, you can deactivate previously added license and add a new license key

  

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  Jennifer Rarden

  • February 24, 2024 04:50

  I don't have a License tab...

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  K C George

  • February 24, 2024 05:08

  Hi Jennifer,

  You have a notification in the above screenshot which says  "BRIZY PRO IS NOT RUNNING. Please update Brizy PRO to the latest version"

  These are the latest Brizy and Brizy Pro versions. Kindly update Brizy Pro plugin and ensure you have these Brizy versions. Then check if you see the License tab under Brizy - Settings.    

  

     

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  Jennifer Rarden

  • February 24, 2024 05:13

  It won't let me update. It says this: Update failed: Download failed. Unauthorized

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  K C George

  • February 24, 2024 07:00
  • Edited

  Hi Jennifer,

  Kindly follow these steps

  • Deactivate and delete Brizy Pro plugin
  • Sign into your brizy.io account and download Brizy Pro 2.4.36
  • Reinstall Brizy Pro from the downloaded ZIP file. Under Plugins - Add New Plugin - Upload Plugin

  

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  Jennifer Rarden

  • February 24, 2024 08:21

  And that won't affect any of my settings or anything??

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  K C George

  • February 24, 2024 08:35

  No, it won't affect anything.

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  Jennifer Rarden

  • February 24, 2024 08:38

  Perfect. Thank you! It's installed and everything now. :)

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