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License expired; have new license key but can't put it in...

Comments

8 comments

  • KC George

    Hi Jennifer,

    In your WordPress Dashboard under Brizy - Settings - License tab, you can deactivate previously added license and add a new license key

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  • Jennifer Rarden

    I don't have a License tab...

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  • KC George

    Hi Jennifer,

    You have a notification in the above screenshot which says  "BRIZY PRO IS NOT RUNNING. Please update Brizy PRO to the latest version"

    These are the latest Brizy and Brizy Pro versions. Kindly update Brizy Pro plugin and ensure you have these Brizy versions. Then check if you see the License tab under Brizy - Settings.    

       

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  • Jennifer Rarden

    It won't let me update. It says this: Update failed: Download failed. Unauthorized

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  • KC George

    Hi Jennifer,

    Kindly follow these steps

    • Deactivate and delete Brizy Pro plugin
    • Sign into your brizy.io account and download Brizy Pro 2.4.36
    • Reinstall Brizy Pro from the downloaded ZIP file. Under Plugins - Add New Plugin - Upload Plugin

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  • Jennifer Rarden

    And that won't affect any of my settings or anything??

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  • KC George

    No, it won't affect anything.

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  • Jennifer Rarden

    Perfect. Thank you! It's installed and everything now. :)

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