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Brizy cloud account not syncing.

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21 comments

  • Ariel H.

    Hi Joe,

    Thank you for contacting us.

    We are currently in the process of rebuilding the sync feature to address the current issues. Unfortunately, we do not have a specific timeframe for its completion at the moment. As a temporary solution, I recommend connecting your domain name to Brizy Cloud using the instructions provided here:  https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-

    Alternatively, you can use the Export HTML feature and ask your client to upload and extract their website files onto their server. You can find more information on how to export HTML here:
    https://support.brizy.io/hc/en-us/articles/360026945332-Export-HTML

    I apologize for any inconvenience this may cause. If you have any further questions or need assistance, please feel free to let me know.

    Best regards,
    Ariel H.

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  • Joe Barnone

    I have a lifetime Pro membership but it still requires me to upgrade to Pro? Can you help to resolve this. By the way, my website is not currently being hosted on the Brizy cloud.

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  • Ariel H.

    Hi Joe,

    Thank you for the update.

    It seems like the Pro features might not be activated on your end. To fix this, kindly follow the instructions provided in this support link - https://support.brizy.io/hc/en-us/community/posts/15275201655442-PRO-plan-doesn-t-work

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Joe Barnone

    Hi, Unfortunately this is also having no affect, can you log in to my account and see if you face the same issues. My website domain name is www.media-sales-training.co.uk should you need that.

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  • Ariel H.

    Hi Joe,

    Sorry for the confusion, are you trying to publish your website using Server Sync or Sync Saved Layouts on your WordPress site? If this is the case, have you tried resetting your password? 

    I am looking forward to your response.

    Best regards,
    Ariel H.

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  • Joe Barnone

    Yes, I'm trying to Sync Saved Layouts on my WordPress site and I have tried to reset the password but I reciev the error message " The email format is not valid "

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  • Ariel H.

    Hi Joe,

    Thank you for the update.

    It looks like you have a browser extension that is causing this issue, please try this in incognito mode or try using another browser and see if it works.

    You may also reset your password directly from https://www.brizy.io/account/member.

    Please try this and let me know if this helps.

    Ariel H.

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  • Joe Barnone

    HI Ariel,

    I have just reset the password and I logged in on an incognito page but the same problem persists on the www.media-sales-training.co.uk site. Any further advice please?

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  • Kc George

    Hi Joe,

    We would like to reset your account password, attempt to connect to your Brizy Cloud account from a WordPress Dashboard to reproduce the issue your are facing at our end. Do we have your permission to reset your account password?

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  • Joe Barnone

    Yes please do.

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  • Kc George

    Hi Joe,

    I am able to connect to your Brizy Cloud account from my WordPress Dashboard and your saved blocks are syncing to my WordPress instance. Please see my test here https://jmp.sh/ukUPeXGh

    I am sending your new password to your Gmail. Please use this password to sync your saved blocks and layouts. Kindly try this from a new private window of your browser

       

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  • Joe Barnone

    Hi,

     

    I have seen your video and that works on one website for me but not others with the same credentials. I have tried the new password on 3 different browsers in private mode and the same error message keeps appearing and that site does not sync.

    That site is for www.media-sales-training.co.uk - Here is a link of a recording recording to demonstrate the issue on the website mentioned 

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  • Kc George

    Hi Joe,

    Can you please confirm you are following these 3 steps to test the connection? 

    1. Click on the 'Disconnect' button to disconnect any previously established connection
    2. Click on 'Connect' button to reestablish a new connection
    3. Enter your Gmail address and the newly created password

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  • Joe Barnone

    Yes I have on all three browsers for this WordPress website.

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  • Joe Barnone

    I'm happy to provide my login details for this WordPress site so that you can inspect the full setup and see if there are any conflicts  with this this Brizy installation which use ti sync without any issues previously.

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  • Ariel H.

    Hi Joe,

    Thank you for the update.

    To further check this issue, please provide us temporary access to your WP Admin page. Please add us as an Admin user to your WordPress Dashboard. You can send the below details to: communitysupport@brizy.io

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/17194085308178
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your website as a precaution.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Joe,

    Thank you for your cooperation.

    I have inspected your site; however, I am unable to determine where the issue is coming from. It appears to be related to some entries in your .htaccess file or server-side security.

    Could you possibly provide temporary access to your hosting panel so we can further check this issue? If so, kindly forward the credentials to communitysupport@brizy.io. Also, ensure to include the Reference Number 17194085308178 in the Subject line of your email.

    I am looking forward to your response.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Joe,

    Thank you for your cooperation.

    I have created a separate private ticket and escalated this issue to one of our colleagues for further investigation. You should receive a reply from them as soon.

    Best regards,
    Ariel H.

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  • Joe Barnone

    Thank you, will I have to submit the admin access details to them as requested or have forwarded this on to them already?

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  • Ariel H.

    Hi Joe,

    Thank you for the update.

    I have already provided them the details in the ticket. If you have any further questions, please let us know.

    Best regards,
    Ariel H.

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