Form down

Luciano Salvatore

• January 22, 2024 11:35

Hi, the cooked form doesn't load the files and gives me an error, can you help me?

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  Ariel H.

  • January 22, 2024 12:34

  Hi Luciano,

  Thank you for reaching out to us.

  In order to assist you better, could you please provide us with some screenshots that demonstrate the issue you are facing? This will help us understand the problem more clearly.

  Additionally, it would be helpful if you could provide us with the URL of the form on your website. This will allow us to inspect the site and investigate the issue more effectively.

  I am looking forward to your response.

  Best regards,

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  Luciano Salvatore

  • January 22, 2024 13:34
  • Edited

  Of course, here is the link to the form https://www.storiaambientale.it/diventa-socio/,

  I also attach the screenshot of the error page,

  this is the link generated after sending if it can be useful
  https://www.storiaambientale.it/wp-admin/admin-ajax.php?agwzsxiiazhtsnccmtnpytjenwdpwnutcvbi=marketingconcreto%40gmail.com&rldsddovaubreeivzqlokdesjavrxosfpefe=Massimo+Dtesst&oxykqnbtjstbjqpqdyjyalpszmtdxwryhdnk=prova& mIq_c9wyUC9e=MENU_GEN24.pdf
  
  Best Regards

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  KC George

  • January 23, 2024 06:10

  Hi Luciano,

  We would like to investigate this issue in your WordPress Dashboard. Can you please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/16534294972818
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know  in this forum when you send us the email.

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  Luciano Salvatore

  • January 30, 2024 11:43

  Hi George, I haven't solved the problem yet, the WordPress account has been created, can you update me?

  I urgently need to solve this problem
  
  Best Regards

   

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  Ariel H.

  • January 30, 2024 12:26

  Hi Luciano,

  Thank you for your cooperation.

  Upon checking, we have identified that the problem is caused by the Speed Optimizer plugin. This is demonstrated on this screencast - https://youtu.be/oXneYqTy3fE

  To address this issue, I recommend reporting it to the developers of the Speed Optimizer plugin. By doing so, they will be made aware of the issue and may be able to offer a solution. Alternatively, you may consider exploring other similar plugins as an alternative.

  If you have any further questions or need assistance, please feel free to let us know.

  Best regards,
  Ariel H.

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