Brizy Editor is not working

MOMOKO SANNO

• June 27, 2023 14:57

I'm having trouble editing posts with Brizy Editor.
When I click the "Edit with Brizy" button the spinning wheel comes out and keeps spinning forever.

-My Wordpress is up to date, have deleted all the plugins I don't use.

-Haven't added any new plugins recently.

-My Brizy version is 2.4.24, Pro version is 2.4.23.

 

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  Ariel H.

  • June 27, 2023 15:44

  Hi,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?

  Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/16523873594641
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

   

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  Ariel H.

  • June 28, 2023 11:18

  Hi,

  Thank you for your cooperation.

  Unfortunately, we are unable to access your site - https://prnt.sc/OzhiQKly33fl
  Please temporarily remove the restriction, so we can inspect your site.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  MOMOKO SANNO

  • June 30, 2023 07:25

  Hi Ariel, I'm so sorry, I've just removed the restriction. Please tell me if you're still unable to access the site. Thank you! Best regards, SANNO

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  Ariel H.

  • June 30, 2023 09:46

  Hi,

  Thank you for your cooperation.

  I have inspected your site; however, I am unable to reproduce the issue as demonstrated on this screencast: https://youtu.be/MOm6DmW4XAw
  As you can see, I was able to successfully edit most of the pages using Brizy.

  To further troubleshoot the problem, I recommend trying the following steps:

  1. Attempt to access your website using a different browser to determine if the issue is specific to your current browser.
  2. Temporarily disable any security software running on your computer, or add your website to the exception list in your security software.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  MOMOKO SANNO

  • July 03, 2023 08:55

  Hi Ariel,

  Thank you for your investigation.
  
  I tried using a different browser, and it worked fine!
  I can't find the reason why it's not working with the current browser, but thank you so much for your support :))

  Best Regards,
  Sanno

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