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Brizy Popup form not working

Bai Marketing

Hi,

 

I have made a popup form in Brizy, when i submit it it says "your email was not sent" and the lead doesnt come through in Brizy.

 

When I make a normal form that works.

 

Can you please help me sort this issue.

 

Thanks

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Comments

13 comments

Date Votes
  • KC George

    Hi

    Please share with us the URL of the page where you are experiencing this issue and let us know the steps we must follow to trigger the popup. 

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  • Bai Marketing

    https://buyanyinsurance-50d549.ingress-haven.ewp.live/health-medical-insurance-in-uae

     

     

    Check the green color get a quote button pls.

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  • Ariel H.

    Hi Bai,

    Thank you for the update.

    The form appears to be working properly as demonstrated on this screencast - https://youtu.be/eh_PRp_z26I
    However, it's possible that the leads are being filtered as spam. Have you checked your spam folder in your email?

    To troubleshoot this further, I recommend duplicating the form and configure it to send emails from your contact form using SMTP. 

    https://support.brizy.io/hc/en-us/articles/360043766792-Email-notification-via-SMTP

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Bai Marketing

    Hi,

     

    I know the form is working fine.

     

    I am talking about the POPUP form which appears when I press the GREEN COLOR get a quote Button

    attached screenshots

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  • Ariel H.

    Hi Bai,

    Sorry about that.

    This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/16477000549394
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your site as a precaution.

    Best regards,
    Ariel H.

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  • Bai Marketing

    Hi PFA details

    (removed)

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  • Ariel H.

    Hi Bai,

    Thank you for your cooperation.

    It seems that in your popup, you haven't selected how your emails should be sent. You'll need to choose between using WordPress, SMTP, or Gmail to send emails from your site. This is what's causing the error to occur.

    To further troubleshoot this issue, I've created a duplicate of this block and reconfigured the form. When I chose WordPress to send email notifications, it appeared to be working, but the emails were not being sent. So, I tried using SMTP instead, and it worked successfully. You can see the demonstration in this screencast:  https://youtu.be/mBH9XaCnB6U
    I used my SMTP settings in the example, but feel free to replace them with your own as needed.

    There seems to be an issue with email delivery when selecting WordPress to send notification emails from your site. It may be worth reaching out to your hosting provider to have them investigate this issue. Alternatively, you can use SMTP or Gmail to send out emails from your contact form.

    If you have any further questions, please let us know.

    Best regards,
    Ariel H.

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  • Bai Marketing

    Hi,

     

    I dont want to configure SMTP or wordpress. I am ok if the emails dont come. I shall take the leads from wordpress dashboard itself. Please fix the issue without emails being sent

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  • Bai Marketing

    I understand what you are saying. But I dont want emails to be sent. I am ok if the leads come in directly to the brizy dashboard. The issue at hand is that is also not happening.

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  • Ariel H.

    Hi Bai,

    If you would rather not receive emails directly to your personal email account, you have the option to set up a temporary email address using either Gmail or Outlook. This temporary email address can be used in the form to capture leads.
    I can confirm that leads are being successfully captured as long as the form is properly configured.

    Kind regards,
    Ariel H.

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  • Bai Marketing

    I don't think you understand what I am saying.

    I don't want the emails to come, personal or another account whatsoever. I just want the leads in the dashboard here which is NOT HAPPENING WITHOUT CONFIGURING THE EMAIL ID. CAN YOU PLEASE FIX THIS?

     

    I AM ALSO DOING THIS ELSEWHERE USING BRIZY AND THERE IS NO ISSUE AS SUCH.

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  • Ariel H.

    Hi Bai,

    Sorry about that, unfortunately, for now it is designed to require at least one of the three options for sending email notifications, otherwise, the form will not work. If you do not want to receive an email, please consider using a fictional email address like rew8r767@khkjh.com

    Best regards,
    Ariel H.

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  • Bai Marketing

    Please do thanks

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