Videos not playing - Images not loading - Previews look different than published sites

Juan Valencia

• June 23, 2023 14:51

Videos not playing - Images not loading - Previews look different than published sites

 

I am using Pcloud. It was working well before but the latest updates of Brizy are breaking the site. Too many issues lately. 

 

In order to upload a slideshow image I have to install an older version of Brizy

Video links not working. "They were working before" It's like the updates make worse the plugin:

https://juanvalencia.co/video-production-services-newyork-nyc-connecticut/

https://bijouxweddings.com/

Weird size of video display when is embedded.

Please, its too many issues and they repeat with the updates.

 

 

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  Ariel H.

  • June 23, 2023 15:44

  Hi Juan,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/16425709526161
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Meanwhile, please try the following steps and see if they will help:

  1. Try deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.
  3. If by any chance, you have any embedded code on the template, try to temporarily remove it and see if this makes any difference.
  4. Also, check that you have PHP version 8 or higher on your server.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

   

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