brizy plugin causing critical error message

Josh Pratt

• June 23, 2023 00:50

cannot access the website directly, can only use phpadmin or ftp access

with plugins disabled I can log in to wordpress again, however the site does not appear properly due to brizy being disabled.
When re-enabled brizy crashes the website again.  I have performed all the appropriate updates to brizy, brizy pro and my php settings.

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  Josh Pratt

  • June 23, 2023 00:53

  update from GoDaddy -
  php 7.4 is functioning properly

  however an update to 8.0 and 8.1 causes the critical error due to incompatibility.  I suggest you solve this incompatibility quickly.

   

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  Ariel H.

  • June 23, 2023 10:30

  Hi Josh,

  Thank you for contacting us.

  In the below screencast, you will see that my test environment is currently running PHP v8.1 and the latest versions of Brizy and Brizy Pro:
  https://youtu.be/isN1YXxbr84

  So far, I don't have any similar issues in this test environment. The issue you're encountering could be coming from something else.  

  If you are unable to access your WP Admin page, please provide us temporary access to your WP Admin login details and FTP/cPanel, so we can further check the issue.

  Please send the following details to: communitysupport@brizy.io

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/16406918681489
  WordPress Admin URL:
  Username:
  Password:

  For FTP, please provide the following:
  FTP host name:
  Username:
  Password:

  Or if you prefer to provide cPanel access, please provide the following:
  cPanel login URL:
  Username;
  Password:

  I am looking forward to your response.

  Best regards,
  Ariel H.

   

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