Popup editor not working

Imatium Studios

• June 21, 2023 19:58
• Edited

Hi guys,

I'm trying to make a popup but when clicking on the popup to edit it, nothing shows up, the actual popup works on the site but not the editor. I've deactivated plugins and reenabled them but still doesn't work.

Thanks

- Ivan

0

• 

  Ariel H.

  • June 22, 2023 09:51

  Hi,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/16368573985169
  WordPress Admin URL:
  Username
  Password
  Also, provide us with the URL of the affected page.

  Please make a full backup of your website as a precaution.

  Meanwhile, please also try using another browser and see if you can get it to work.

  In addition, please ensure that you are already using the most recent versions of Brizy and Brizy Pro.
  (Brizy Version 2.4.22 and Brizy Pro Version 2.4.21)

  Also, check that you have PHP v8 or higher on your server.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

  0

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