Images not loading on global headers and footers

Chris Redgrave

• June 20, 2023 20:36

Updated to Brizy 2.4.22 / Pro 2.4.21 this morning. Now seeing a problem with global headers and footers where images are not displaying on browser. Checked images and all of them look good when viewed in Brizy Editor but when using regular or incognito browser images in the global headers and footers are not displaying at all. Other page images are displaying correctly. See examples below:

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  Ariel H.

  • June 21, 2023 09:10

  Hi Chris,

  Thank you for contacting us.

  We have identified that the problem could be attributed to certain optimization plugins currently active on your site. It appears that our recent updates might have introduced conflicts with these optimization settings.

  To address this issue, we recommend temporarily disabling all optimization plugins while working on your pages. By doing so, you can check if the issue is resolved. If you notice improvements after disabling the plugins, it confirms that they are contributing to the issue.

  We suggest visiting the following link to see if the solutions provided are applicable to your situation:  https://support.brizy.io/hc/en-us/community/posts/16128795845905

  If all the above didn't help, please provide us with temporary access to your WP admin credentials so we can further check the issue. Add us as a user to your WordPress dashboard and send the following details to: communitysupport@brizy.io

  • Community Post link:  https://support.brizy.io/hc/en-us/community/posts/16335615497233
  • WordPress Admin URL:
  • Username:
  • Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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