Blurry then missing logo image?

Anthony Bennett

• June 20, 2023 18:54

I updated my client's website at https://jupiterug.com a couple weeks ago and it was perfect. I suddenly noticed today though that the logo image (top left of page) had gone all blurry on its own. I tried to correct and rework it every way I could possibly think of but now I can't even get an image to load at all inside the header. Can you please help me to fix this?

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  Ariel H.

  • June 21, 2023 08:57

  Hi Anthony,

  Thank you for contacting us.

  We have identified that the problem could be attributed to certain optimization plugins currently active on your site. It appears that our recent updates might have introduced conflicts with these optimization settings.

  To address this issue, we recommend temporarily disabling all optimization plugins while working on your pages. By doing so, you can check if the issue is resolved. If you notice improvements after disabling the plugins, it confirms that they are contributing to the issue.

  We suggest visiting the following link to see if the solutions provided are applicable to your situation:  https://support.brizy.io/hc/en-us/community/posts/16128795845905

  If all the above didn't help, please provide us with temporary access to your WP admin credentials so we can further check the issue. Add us as a user to your WordPress dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/16333728034321
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Anthony Bennett

  • March 04, 2024 16:20
  • Edited

  I saw the chatter on Facebook and the forum this morning. After updating both plugins (free & pro) to the latest patch the blurry/missing logo image issue has resolved for me.

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