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IMAGES WON'T LOAD IN WORDPRESS

Burdev Pty Ltd

Hello,

My images won't load when trying to upload them to my site (using the Brizy editor). The images upload but then it's just blank? Not sure why.

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Comments

6 comments

Date Votes
  • Ariel H.

    Hi,

    Thank you for contacting us.

    Could you please confirm if the solution in this support thread also works for you?
    https://support.brizy.io/hc/en-us/community/posts/16128795845905
    This could also occur with similar optimization plugins.

    If this makes no difference, please provide us with temporary access to your WP Admin credentials so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Community Post link:  https://support.brizy.io/hc/en-us/community/posts/16209231991825
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your website as a precaution.

    I am looking forward to your response.

    Best regards,
    Ariel H.

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  • Burdev Pty Ltd

    Hello Ariel!

    Ok so I should back up my site firstly before I delete Brizy and Brizy Pro? (I was about to ask if I back it up because what happens if I delete these and can't get my website back that I've made). Yes it seems to be a common issue images don't show in the latest update for users of Brizy.

    I'll just wait for you to respond to confirm I should back everything up before trying anything. What backup plugin or method to you use to backup my current website created by Brizy?

    - Luke

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  • Burdev Pty Ltd

    Hey there again,

    Could you please let me know ASAP thanks!

    - Luke

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  • KC George

    Hi Luke,

    Recent Brizy versions have incompatibilities with Jetpack Image optimizations and GoDaddy CDN. If you have enabled any of the following options, please disable it to upload images using Brizy.

    1. In your WordPress Dashboard under Jetpack - Dashboard scroll down to the heading "Performance and Growth" and disable the option 'Image Accelerator' https://jmp.sh/SU32wfE9
    2. Under Jetpack - Settings, under the Performance tab, disable the option 'Speed up image load times' https://jmp.sh/neap53iR
    3. If you have installed Jetpack Boost, under Jetpack - Boost disable the option 'Image CDN' https://jmp.sh/FUSoE1ZP
    4. If you are hosting with GoDaddy and using their CDN, please disable the CDN option from your GoDaddy account. You can follow instructions in this article. Enable or disable my CDN

    If none of the above helps, please get back to us.

    Please consider UpdraftPlus WordPress Backup Plugin to backup your WordPress website.

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  • Burdev Pty Ltd

    Ok thank you! I will try this! Also how do I backup my current website designed by Brizy? -

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  • Burdev Pty Ltd

    It worked! (doing the first 2 steps) Thanks so much guys! 

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