Pop-up issue

Edin Alic

• January 04, 2024 11:57

Hi there,

I am creating some layout on my page and when I duplicate boxes with team members and add link that leads to pop-up I got issue. First I created form with picture and some text, thad add link that covers all box. After that I duplicated them, but some of boxes do not show pop-up window even it got linked different pop-ups.

I tried to generate them again from sctarch, but same things happend. 



BR,
Edin

0

• 

  Ariel H.

  • January 04, 2024 12:15

  Hi Edin,

  Thank you for reaching out to us.

  The problem might be due to a conflict. To diagnose it further, please follow these steps:
  1. Temporarily switch your present theme to Blocksy and revisit the page to see if it fixes the problem.
  2. If not, try deactivating all plugins except for Brizy and Brizy Pro and check it again.

  If this made no difference, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/16168302536978
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

  0
• 

  Edin Alic

  • January 04, 2024 12:25

  Hi Ariel,
  
  I followed this steps, but nothing change....
  
  BR,
  Edin

  0
• 

  Ariel H.

  • January 04, 2024 12:40

  Hi Edin,

  Please provide us temporary access to your WP Admin page, following the instructions in my previous reply, so we can take a closer look.

  I am looking forward to your response.

  Best regards,
  Ariel H.

  0
• 

  Edin Alic

  • January 04, 2024 13:44

  Ariel,

  I sent an email.

  BR.

  E

   

  0
• 

  Ariel H.

  • January 04, 2024 14:44

  Hi Edin,

  Thank you for your cooperation.

  I assume that after you have duplicated the column, you made changes to the assigned popup right away, which is causing the issue. To avoid this, here's what you can do after duplicating the column:

  1. Save the popup layout, then go back and delete the popup that was assigned to that specific column. 
  2. Once you've deleted the assigned popup, create a new link and select the saved popup from your saved elements, then you can make the necessary layout changes. This way, you can make changes to the layout without any issues.  

  This is demonstrated on this screencast - https://youtu.be/dI_p54AEM30

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

  0
• 

  Edin Alic

  • January 04, 2024 17:44

  Thank you very much! It is a pleasure to use Brizy in my work, especially with this kind of Customer Care :D 

  All Respect!

  0

Please sign in to leave a comment.