Question mark boxes:Images not loading

Alexander Campos

• June 13, 2023 14:26

Hi there! I just installed Brizy on a new site and images are not showing up in the live verison of the site... they are seen on mobile but not on desktop...

 

 

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  Ariel H.

  • June 13, 2023 14:51

  Hi,

  Thank you for contacting us.

  This could be related to the issues found in the latest updates.
  Please try to revert to an earlier version of Brizy and Brizy Pro as described on this support thread - https://support.brizy.io/hc/en-us/community/posts/16093815148689-

  Sorry for the inconvenience.

  Best regards,

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  Alexander Campos

  • June 13, 2023 19:30

  Hi there!  I rolled back and still get the same issues! Please advise!
  
  AJ

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  Alexander Campos

  • June 13, 2023 19:30

  

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  Alexander Campos

  • June 13, 2023 19:32

  

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  Alexander Campos

  • June 13, 2023 20:34

  I dont use a managed wordpress hosting.. I have a dedicated server...

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  K C George

  • June 14, 2023 08:17

  Hi Alexander,

  Could you please give the URL of the website where we can see this problem?

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  Alexander Campos

  • June 14, 2023 14:06

  https://musicmastermind.tv/english

   

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  Alexander Campos

  • June 14, 2023 14:06

  I sent a ticket on it with wp credentials and all

   

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  Ariel H.

  • June 14, 2023 15:35

  Hi Alexander,

  Thank you for the update.

  This issue was fixed by temporarily disabling Short Pixel and Smash Pro and purging Hummingbird cache -  https://imgur.com/WJRslxP

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Alexander Campos

  • June 14, 2023 15:37

  Hey Ariel! So any of these plugins is breaking the Brizy functionality?

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  Ariel H.

  • June 14, 2023 15:54

  Hi Alexander,

  It appears that the issue is being caused by Smash Pro and Short Pixel plugins. To ensure you don't encounter any missing image problems, I recommend temporarily disabling both plugins while working on your pages. After making your changes, please publish the pages and then proceed to purge the cache. Once everything is published successfully, you can re-enable both plugins.

  Best regards,
  Ariel H.

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  Alexander Campos

  • June 15, 2023 02:14

  OK thanks!

   

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