can't add background image

Tatsiana Greenberg

• June 07, 2023 19:20

https://genesiseqgroup.com/life-coaching/ on this page i cannot add a banner picture, I go in and click to select an image, it I see a little spinning wheel in the black window and then nothing, there is not picture. not sure why.

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  KC George

  • June 08, 2023 06:32

  Hi Tatsiana,

  Most recent Brizy versions have an incompatibility with Jetpack Image optimizations. If you have enabled any of the following options, please disable it to upload images using Brizy.

  1. In your WordPress Dashboard under Jetpack - Dashboard scroll down to the heading "Performance and Growth" and disable the option 'Image Accelerator' https://jmp.sh/SU32wfE9
  2. Under Jetpack - Settings, under the Performance tab, disable the option 'Speed up image load times' https://jmp.sh/neap53iR
  3. If you have installed Jetpack Boost, under Jetpack - Boost disable the option 'Image CDN' https://jmp.sh/FUSoE1ZP

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  Simon Norris

  • June 08, 2023 08:32

  Hi I have the same problem but I'm using the litespeed plugin … could it be a similar issue?

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  KC George

  • June 08, 2023 11:53

  Hi Simon,

  We would like to take a look at your WordPress Dashboard to troubleshoot this issue for you. Please add me as a user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/15974021515409
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know here when you send us the email.

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  KC George

  • June 09, 2023 14:23

  Hi Simon,

  I have looked at your WordPress Dashboard. I could not reproduce the background image issue you have mentioned. However I have discovered another error you did not report. Please watch this screen recording https://jmp.sh/UxBUEtaY

  Can you please check with your hosting company why the webserver forbids the /wp-admin/admin-ajax.php file?   

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  Simon Norris

  • June 10, 2023 11:24

  I still cannot - I’ll set up a new page and see if I can there

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  Simon Norris

  • June 12, 2023 11:18

  Hi,

  So I had a look at this over the weekend.

  I’ve bumped up the memory available and I can now save pages (Brizy seems to require a lot).

  … and I duplicated the home page. Step by step.

  I then returned to the dashboard, tweaked the SEO and went back to Brizy:

  Log In ‹ Little Fire Digital — WordPress (https://little-fire.com/wp-admin/post.php?post=43749&action=edit)
  little-fire.com (https://little-fire.com/wp-admin/post.php?post=43749&action=edit)

  
  I cannot now change image backgrounds again:

  editor.vendor.min.js:2 Uncaught TypeError: _.contains is not a function
  at r.extend.get (media-models.min.js?ver=6.2.2:2:10570)
  at n._requery (media-models.min.js?ver=6.2.2:2:5081)
  at n._changeQuery (media-models.min.js?ver=6.2.2:2:2296)
  at p (backbone.min.js?ver=1.4.1:2:3818)
  at f (backbone.min.js?ver=1.4.1:2:3497)
  at a (backbone.min.js?ver=1.4.1:2:692)
  at e.trigger (backbone.min.js?ver=1.4.1:2:3380)
  at h.Model.set (backbone.min.js?ver=1.4.1:2:5789)
  at n.initialize (media-models.min.js?ver=6.2.2:2:1948)
  at h.Collection (backbone.min.js?ver=1.4.1:2:8619)

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  Simon Norris

  • June 12, 2023 11:18

  This is pretty urgent …

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  KC George

  • June 12, 2023 12:12

  Hi Simon,

  I hope you could watch this screen recording https://jmp.sh/UxBUEtaY Can you please confirm if you could contact your hosting company and check with them why the webserver forbids the file /wp-admin/admin-ajax.php file? 

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  Simon Norris

  • June 13, 2023 08:35

  I don’t know why it wasn’t authorising admin-ajax.php through I suspect it might have been down to a lack of memory on the server though there were no errors on the server logs … none of the 403s turning up in the server logs.

  Log In ‹ Little Fire Digital — WordPress (https://little-fire.com/wp-admin/post.php?post=43749&action=edit)
  little-fire.com (https://little-fire.com/wp-admin/post.php?post=43749&action=edit)

  
  The above page was a new page I worked on from draft … see the attached https://vimeo.com/835430265?share=copy

  Before I had saved and returned to the dashboard I could insert background images. Once I had though, I couldn’t.

  As you can see I am able to post to admin-ajax.php without issue.

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  KC George

  • June 13, 2023 15:03

  Hi Simon,

  The specific error you have highlighted could be due to conflict with the Elfsight code you have embedded on the page. Please try removing the code and see if the error goes away. 

  At my end, I continue to see the admin-ajax.php error. Please see this screen recording. https://jmp.sh/ZOXocDx2

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  Simon Norris

  • June 20, 2023 18:20

  Any progress on this? There’s stuff we need to do …

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  Simon Norris

  • June 20, 2023 18:20

  It looks like that worked, thank you …

  
  Good spot.

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