Stuck in loading mode

Emelie Goetzinger

• June 02, 2023 19:32

Hello,

I'm trying to edit my home page with brizy but it gets stuck in loading screen. could you please help me?

 

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  Ariel H.

  • June 03, 2023 06:25

  Hi,

  Thank you for contacting us.

  Please try the following steps and see if this will help:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.
  3. Also, try raising the PHP memory limit to at least 256MB or higher.
  https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

  If all the above didn't help, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/15828182974097
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Emelie Goetzinger

  • June 04, 2023 11:49

  Hello again, 

  I did everything you asked me to and it didn't work, so yesterday I sent you all the information with username and password but I haven't heard anything from you yet. Could you please help me? I need to edit my site!!!

  Kind regards,

  Emelie

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  KC George

  • June 05, 2023 03:06

  Hi Emelie,

  Sorry for not getting back earlier; we do not offer support during the weekend. 

  I signed in to your WordPress Dashboard; however could not reproduce the issue you have mentioned above. I could make a minor change to your homepage and save my work. Please have a look at this screen recording https://jmp.sh/K0FSgdIh

  Could you try these and see if they help?

  • Sign in to your WordPress Dashboard from a private (incognito) window of your browser
  • Use an alternate browser to sign into your WordPress Dashboard.
  • Try a different computer 
  •      

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  Emelie Goetzinger

  • June 05, 2023 06:33

  Hello again,

  I know I updated Brizy pro yesterday if that can be the issue? When do you think you will have time to check my site?

  kind regards,

  Emelie

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  Emelie Goetzinger

  • June 05, 2023 06:33

  Hello again,

  I've sent you all information earlier today, but I have not heard from you since, can you please tell me how things are going?

  Kind regards,
  Emelie

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  KC George

  • June 05, 2023 09:49

  Hi Emelie,

  Please check my reply to you 7 hours ago at https://support.brizy.io/hc/en-us/community/posts/15828182974097

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  Emelie Goetzinger

  • June 05, 2023 12:56

  Hello!! Thank you! It works now! I don't know why but it does. Thank you Kind regards Emelie Skickat 

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